Inventory management affects the whole customer experience in many ways. Since inventory management is the process of purchasing, storing, and selling products, it can have an impact on customers. Thus, bad inventory management, like slow delivery and product unavailability, can lead to customer dissatisfaction. Let’s see what we mean by customer satisfaction and bad inventory…
Category: customer experience
15 Tips for Independent Retailers to Remain Competitive
Editor’s note: This post was originally published in July 2017 and has been completely revamped and updated in June 2022 for accuracy and comprehensiveness. It’s that time of the year again when independent retailers celebrate #indieretail during Independent Retailer Month. Customers across the world are encouraged to shop locally to support their community and create…
Easy to Use Inventory Management is a Priority
In general, the main goal that pushes companies to use inventory management software is to gain time. They are searching for a solution that can allow them to do their tasks easily and quickly. And an intuitive inventory management software can be part of the solution for them. The reason is that it can help…
How Can Inventory Management Software Improve Customer Experience?
We see a broader shift from store shopping to online to a combo of the two. A quick and efficient inventory is critical and can dramatically improve customer experience. The speed of displaying and delivering your products facilitates more customers to shop with you. Traditional inventory and supply chain processes are making it more challenging…
How to Improve Your Customer Service Standards
We at Megaventory are passionate about good customer service. It’s at the core of what we do, and how we operate. We collected some of our most important customer service improvement strategies. Whatever field you’re in, the competition out there is tough. Standing out with not only good but excellent customer service could make all…
Why Customers Leave: Megaventory’s Study on Churn
The main ambition for most – if not all companies – is to reach more people and grow their client base. In the mind of many, it’s simple mathematics. More customers means more revenue. Seems reasonable, right? Well, not exactly. According to various studies, it is actually more profitable and cost-effective to retain and satisfy…
3 Ingredients to Fight Cart Abandonment in E-commerce
Few things are more frustrating for eCommerce businesses than customers failing to check out their shopping carts. Even if your website is effective enough to convince a customer to fill their online shopping bag, there is never a guarantee that they will follow through with their purchase. According to Baymard.com, a reputed e-commerce analytics website,…
From Physical Retail To Ecommerce: Integrating Great Online Tactics
Editor’s note: This post was orginally published in October 2017 and was updated in June 2022 for accuracy and comprehensiveness This is a guest post by guest contributor Mitch Pazanski. Shopping at traditional brick-and-mortar stores might be a lot of fun. Shopping online though can be far more convenient. When we’re slumped on the sofa…